Compassionate Care at Your Doorstep – mobilevet Australia’s Premier House-Call Veterinary Service

Founded in 2020 by Dr. Emily Sanders and head veterinary nurse Lucas Ng, mobilevet emerged to transform the traditional clinic experience by prioritising pet comfort, owner convenience, and clinical excellence. Dr. Sanders spent over a decade practicing in busy urban hospitals and rural mixed‑animal practices, witnessing firsthand the stress that travel‑related anxiety imposes on cats, dogs, and their owners—especially senior, recovering, or rehabilitation patients. Lucas Ng, with his background in emergency triage and animal behaviour, recognized that a calm home environment can significantly improve examination cooperation and reduce the fear response that often masks underlying health issues.
The mobilevet journey began with a single, custom‑built van, fitted with digital radiography, point‑of‑care ultrasound, an on‑board laboratory for blood and urine analysis, and a mini‑surgery suite for routine desexing, wound repair, and abscess drainage. Importantly, the clinic’s interior is designed for animal welfare: non‑slip matting, pheromone diffusers, and adjustable lighting create a reassuring space, while sound‑dampening panels minimise road noise that might unsettle nervous patients.
We built our service model on three core pillars:
Pet‑Centred Care
Every appointment starts with a pre‑visit questionnaire—gathering information about your pet’s personality, stress triggers, and health history. This allows our team to tailor each interaction: from offering a quiet corner for shy cats to scheduling morning visits when older dogs are most alert. By conducting examinations on the home’s neutral territory, we often uncover subtle signs—like mild lameness or dental disease—that might otherwise be hidden by clinic‑induced anxiety.
Comprehensive Clinical Services
Beyond standard wellness checks and vaccinations, mobilevet provides chronic‑disease management (diabetes monitoring, arthritis pain relief), nutritional consultations, behaviour assessments, and end‑of‑life care planning. Our on‑board laboratory returns complete blood counts and biochemical profiles in under 15 minutes, enabling same‑day treatment adjustments. When advanced surgery or imaging is required, we coordinate seamless referrals with specialist hospitals, personally delivering your pet and liaising with the referral team on your behalf.
Owner Education & Follow‑Up
We believe informed owners make the best advocates for their animals. After each visit, we send a detailed digital report outlining findings, treatment plans, and at‑home care instructions—complete with video demonstrations of bandage changes, exercises, or medication administration. Our secure online portal allows you to review past visits, re‑order prescriptions, and schedule follow‑up visits at your convenience.
Since our launch, mobilevet has served over 3,500 households across metropolitan and suburban areas, achieving a 98 % satisfaction rate in post‑visit surveys. Families appreciate the reduction in travel time, the elimination of car‑travel anxiety, and the ability to ask questions face‑to‑face in a relaxed setting. We partner with local rescue organisations—providing discounted wellness clinics for foster pets—and support wildlife carers by offering urgent care for orphaned joeys and injured birds directly in the field.
As we expand, mobilevet remains committed to continuous improvement. In 2024, we introduced telemedicine consultations for minor concerns—allowing video‑call triage before committing to a van visit. We are also equipping our fleet with mobile oxygen therapy units for critical‑care stabilization and adding a dedicated exotics‑care kit to better serve rabbit, ferret, and reptile patients. Throughout every innovation, our promise is unwavering: to deliver veterinary care that respects the human‑animal bond, reduces stress for pets and owners, and upholds the highest clinical and ethical standards.

1. Wellness Exams & Preventative Care
Annual comprehensive health checks assess weight, dental health, heart and lung function, and skin condition—identifying early disease signs before they progress.
Tailored vaccination protocols—core and non‑core—are recommended based on lifestyle, travel habits, and regional disease risks.
Parasite control consultations include individualized heartworm, tick, flea, and intestinal‑worm prevention plans.
Nutritional assessments provide dietary analyses and weight‑management strategies for optimal body condition throughout life stages.
Digital dental examinations guide at‑home oral‑care routines and professional cleaning recommendations.
Wellness plans bundle services at discounted rates, ensuring consistent preventive healthcare and peace of mind.
2. Diagnostics & In‑House Lab Services
On‑board haematology and biochemistry analyzers deliver complete blood pictures and organ‑function profiles within minutes.
Urinalysis—examining sediment, specific gravity, and protein levels—helps diagnose kidney disease, urinary tract infections, and diabetes.
Digital radiography and point‑of‑care ultrasound enable immediate imaging for abdominal, thoracic, and musculoskeletal evaluations.
Cytology services—fine‑needle aspirates of lumps or effusions—provide rapid, minimally invasive cancer screening.
Glucose curve testing for diabetic monitoring is performed in‑home, reducing stress‑induced glucose spikes.
These diagnostics facilitate rapid, evidence‑based treatment decisions during the visit.
3. Minor Surgeries & On‑Site Procedures
Routine desexing (spays/neuters), lump removals, wound repairs, and abscess drainages are safely performed under gas‑anesthesia in our mobile suite.
Pre‑anaesthetic screenings and intraoperative monitoring—ECG, pulse oximetry, capnography—maintain high safety standards.
Local nerve‑blocks and multi‑modal pain management protocols ensure rapid post‑operative recovery and minimal discomfort.
Tissue‑sparing techniques and dissolvable sutures reduce the need for follow‑up suture removals.
Owners receive in‑home recovery guidance, including restricted activity plans and wound‑care tutorials.
This service streamlines minor surgical needs without clinic transfer stress.
4. Chronic Disease Management & Palliative Care
Personalized protocols for ongoing conditions—arthritis, diabetes, hyperthyroidism, chronic kidney disease—include medication titration and nutritional support.
Regular at‑home monitoring visits allow in‑person weight checks, gait assessments, and quality‑of‑life evaluations.
Palliative and hospice care services focus on pain relief, mobility assistance, and end‑of‑life planning in a compassionate home environment.
Veterinary nurses provide essential caregiver training—administering injections, physiotherapy exercises, and assisted feeding techniques.
Continuous follow‑up and adjustment of therapies help maintain comfort and function for senior or terminal patients.
This holistic approach supports pets and families through every life stage with dignity and care.
5. Behaviour Consultations & Training Support
Our certified behaviourists address common issues—separation anxiety, noise phobias, and resource guarding—through positive‑reinforcement strategies.
In‑home assessments observe triggers in the pet’s natural environment, leading to customized behaviour‑modification plans.
Follow‑up sessions monitor progress, refine protocols, and coach owners in consistent handling techniques.
Nutritional and enrichment recommendations support mental‑health benefits and reduce stress‑related behaviours.
Collaborations with professional trainers facilitate seamless integration of obedience cues and socialisation exercises.
Empowering owners with practical tools fosters lasting improvements in pet behaviour and household harmony.
6. Telemedicine & Urgent Care Triage
Video‑call consultations provide rapid advice for minor concerns—skin irritations, mild gastrointestinal upset, or behavioral inquiries—avoiding unnecessary visits.
Trained nurses perform live visual triage, directing clients to home remedies or scheduling in‑person exams when essential.
Electronic prescriptions and diet‑adjustment plans can be arranged through our pharmacy partners, with door‑delivery options for medications.
Secure client portal stores medical records, images, and consultation notes for easy reference.
Follow‑up telehealth checks ensure treatment adherence and progress without leaving home.
This blended‑care model optimises accessibility and convenience for pet families.

1. In‑Home, Stress‑Free Care
By eliminating clinic travel, we reduce anxiety for both pets and owners—improving cooperation during exams and revealing true health baselines.
Pets remain calm in their own environment, allowing us to detect conditions masked by clinic stress—such as pain, hypertension, or behavioral issues.
Our pre‑visit questionnaires and tailored handling techniques ensure a low‑stress experience from arrival to departure.
Comfort items—familiar bedding, scentized toys, and pheromone sprays—are used to further soothe nervous patients.
Treat‑based rewards and gentle voice modulation build positive associations with veterinary care.
Stress‑free visits lead to more accurate diagnoses and better long‑term health outcomes.
2. Comprehensive Mobile Clinic & Advanced Diagnostics
Our state‑of‑the‑art van mirrors a small animal hospital: digital X‑ray, ultrasound, full in‑house lab, and surgical suite.
Point‑of‑care results for bloodwork and urinalysis enable immediate treatment decisions in a single visit.
On‑site imaging saves time and reduces cost compared to external referrals.
Emergency stabilisation—IV fluids, oxygen therapy—is available when required, bridging to specialty hospitals seamlessly.
Regular equipment calibration and strict maintenance protocols ensure diagnostic accuracy and safety.
Advanced diagnostics on location mean faster answers and quicker relief for your pet.
3. Personalized, One‑on‑One Attention
With generous appointment times, we never rush—allowing thorough histories, gentle examinations, and detailed owner education.
Our team-to-patient ratio ensures the veterinarian and nurse devote undivided attention to each case.
Owners can ask questions freely in their own home, receiving clear explanations and hands‑on demonstrations.
Detailed written and digital care plans support confident at‑home follow‑through.
We build lasting relationships with pets and families, fostering trust and adherence.
This personalized approach translates into more effective care and stronger client‑vet partnerships.
4. Transparent, Upfront Pricing
All services are quoted in advance with clear breakdowns—consultation, diagnostics, medications, and procedures—so you know exactly what to expect.
No surprise fees or hidden travel surcharges; any additional costs are discussed before proceeding.
Wellness packages and preventative‑care plans offer predictable annual pricing and priority scheduling.
Itemized invoices and digital payment options make settling accounts easy and stress‑free.
Flexible payment plans are available for extensive treatments.
Transparent pricing empowers you to make informed decisions without financial anxiety.
5. Flexible Scheduling & Rapid Response
Appointment windows booked to suit your routine—early mornings, evenings, and weekends are available at no extra charge.
Emergency appointments prioritized within hours for acute illnesses or injuries.
Telemedicine follow‑ups and video triage reduce the need for additional home visits in non‑urgent cases.
Online booking portal and live‑chat support streamline appointment management.
Subscription‑based wellness plans include automatic scheduling reminders and booking flexibility.
We adapt to your timeline to ensure critical care is always within reach.
6. Community Engagement & Education
mobilevet partners with local shelters, providing discounted in‑home exams for foster animals and community vaccination clinics.
We host pet‑first‑aid workshops and behavioural seminars for owners at community centres and libraries.
Our outreach ensures vulnerable and elderly pet owners maintain access to veterinary care.
Collaborations with rescue organisations streamline health assessments during adoption processes.
We donate a portion of proceeds to wildlife‑rehabilitation charities aiding native Australian species.
This community focus amplifies our impact—improving animal welfare across every neighbourhood we serve.